Refund Policy
At Kitchen Products BD, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer the following refund policy to ensure a smooth and hassle-free process.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The product must be returned within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • A valid proof of purchase (invoice or receipt) must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods such as food or consumables.
  • Items marked as final sale or clearance.
  • Products that have been used, altered, or damaged after delivery.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Us:
    • Email: [Insert Email Address]
    • Phone: [Insert Phone Number]
  2. Provide the Following Details:
    • Order number and proof of purchase.
    • Reason for the refund request.
  3. Return the Product:
    • Ensure the item is properly packaged to avoid damage during return shipping.

4. Refund Process

  • Once we receive the returned item, our team will inspect it to ensure it meets the refund criteria.
  • Approved refunds will be processed within 7-10 business days and credited to the original payment method.

5. Shipping Costs

  • If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for shipping costs.

6. Exchange Policy

We do not offer direct exchanges. If you wish to replace a product, please return the item for a refund and place a new order.

7. Contact Us

If you have any questions about our refund policy, please get in touch with us:

Thank you for shopping with Kitchen Products BD!